Feel free to print this page and keep it in your vehicle, should the need to refer to this
information arise.
TOP TEN MOST Asked Questions:
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Q: Are CCA shops certified, and how long have your shops been in
business?
A: Yes, we are certified with I-CAR, ASE and Certified First.
We have been in business since 1973 as Mulder’s
Collision Centers, and
incorporated a name change to
Collision
Centers of
America
in 2004.
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Q: Are the repairs done here and is there a warranty or
guarantee?
A: Yes all the repairs are done here with the exception of the
alignment. We have a lifetime guarantee for as long as you own
the car and a nationwide guarantee if you move out of state.
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Q: How long will the repair take, will I be without a
car, or do you have loaners?
A: Based on a visual estimate it will take X number of days to
repair your vehicle. Once we disassemble your vehicle we will be
able to determine if there is any hidden damage and call you
regarding any additional time needed for these repairs.
If you need a car we have rental programs with
Enterprise.
-
Q: Can you assist or help me save on my deductible?
A: Your deductible is a binding contract with your insurance
company.
We do not enter
into negotiation over your deductible. We do have an “easy pay”
program that will allow you to make three equal payments on your
deductible.
-
Q: Can you also fix “THIS” or roll this repair into the
insurance coverage?
A: We are willing to do buff and touch up for free as a customer
courtesy and we can do additional repair work on a separate
ticket however we cannot role it into the insurance claim.
However, we can show you a considerable savings on the repair of
“old damage” while your car is here for repair!
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Q: Will the color match and what about my special rust
proofing, etc.?
A: Yes, the color will match. We have an in-house “paint
kitchen” and we will match the color using a computer.
We have computer software that allows us to match your
color. If you have had special rust proofing on your vehicle,
you will need to wait 90 days and take it back to the dealer who
provided that service and they can reapply it. The insurance
will pay for this as part of your claim.
(We will place a line note in the estimate regarding
their special rust proofing)
-
Q: Will my car be the same and do you use original
parts? How about hidden damage?
A: We will restore your vehicle back to factory specifications.
We will use parts that meet or exceed your factory specs.
Regarding hidden damage, once the vehicle has been
disassembled we will be able to determine what else has been
damaged. We will then deal directly with the insurance company
and we will also call you to inform you of what we have found.
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Q: How much will it costs, or why does it cost so much?
A: I will be able to tell you how much it will cost as soon as I
can enter the information into the estimating system.
Re: Why so much? Technology has escalated the cost of
repairs, and the parts to repair newer vehicles.
-
Q: Who will communicate with my insurance company?
A: We will.
-
Q: How soon can you start working on my car and how long
will it take?
A: I can start as soon as we have your authorization,
immediately… on Tuesday, etc. … based on your estimate, and
parts needed, it will take X number of days.
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